Thank you for your purchase! If you are not completely satisfied with your purchase, you may return it for a full refund, store credit, or exchange. Please see below for more information on our return policy.


All returns must be postmarked within sixty (60) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


To return an item, place the item securely in its original packaging, and mail your return to the following address:

Needle and Awl
Attn: Returns
Spaarnelaan 3
2012RJ Haarlem

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


After receiving your return and inspecting the condition of your item, we will process your return, store credit, or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


The following items cannot be returned or exchanged:

  • Items damaged by the customer or in used condition

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.



Orders with a delivery address within the Netherlands are shipped free. 

Outside of the NL:

  • Delivery addresses within the EU: €10 Flat Rate
  • Delivery addresses outside the EU: Please contact us for possible options, as our webshop is currently not set up to automate shipping outside of the EU.


If you have any questions concerning our return policy, please contact us at: